{"id":15248,"date":"2024-05-07T09:28:26","date_gmt":"2024-05-07T09:28:26","guid":{"rendered":"https:\/\/axahomesecurity.pl\/en\/?page_id=15248"},"modified":"2026-03-27T12:23:19","modified_gmt":"2026-03-27T12:23:19","slug":"najczesciej-zadawane-pytania","status":"publish","type":"page","link":"https:\/\/axahomesecurity.pl\/en\/najczesciej-zadawane-pytania\/","title":{"rendered":"Often asked questions"},"content":{"rendered":"<section id=\"\" class=\"relative after:w-full after:h-full after:top-0 after:left-0 after:bg-[rgba(0,0,0,0.35)] after:absolute   !pt-[96px] is-layout-flex wp-block-acf-hero-is-layout-flex\" style=\"padding-top:16px; padding-bottom:136px; color: var(--wp--preset--color--font); \">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"600\" src=\"https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?w=2000\" class=\"w-full h-full absolute top-0 left-0 object-cover \" alt=\"\" srcset=\"https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg 2000w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?resize=300,90 300w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?resize=768,230 768w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?resize=1536,461 1536w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?resize=1440,432 1440w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2024\/05\/2405_www_2000x600_03_pytania.jpg?resize=600,180 600w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" data-ot-ignore=\"\" \/>\n\t\n\t\n\t<div class=\"relative container z-10\">\n\n\t\t<div class=\"relative w-full lg:w-6\/12\">\n\t\t\t<div class=\"content text-white    \">\n\t\t\t\t    <h1 class=\"\">Questions for us<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section id=\"\" class=\"\" style=\"padding-top:var(--wp--preset--spacing--80); padding-bottom:var(--wp--preset--spacing--80);  \">\n    <div class=\"container\">\n        <div class=\"content     \">\n\t\t\t\t\t\t\t    <h2 class=\"\">FREQUENTLY ASKED QUESTIONS FROM RETAILERS<\/h2>\n\t\t\t\t<\/div>\n        <div class=\"grid gap-4 md:gap-6\">\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Do you sell to retailers?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>Yes, you can find our products on: <a href=\"https:\/\/allegro.pl\/uzytkownik\/AXAHomesecurity\">ALLEGRO.PL<\/a><\/li>\n<\/ul>\n<p>We also have distributors who offer additional sales channels, including online and stationary shops, where you can see the products live and buy, starting from one piece. To find out where you can buy AXA handles near you or online, please contact the sales representative responsible for your region, or check here:\u00a0<a href=\"https:\/\/axahomesecurity.pl\/en\/salepoints\/\">SALES POINTS<\/a><\/p>\n<p>&nbsp;<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Where can I buy your product in a particular town?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>To do this, it is best to contact the sales representative responsible for your region or take a look at the points where\u00a0 \u00a0you can buy\u00a0 <a href=\"https:\/\/axahomesecurity.pl\/en\/salepoints\/\">Salepoints <\/a>\u00a0AXA products:\u00a0 \u00a0can be purchased in your area or village or find us on Allegro.pl<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Where can I see your products live?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>A small overview of the assortment is available in our showroom at the company&#8217;s headquarters &#8211; in Zawiercie, at Technologiczna 8. After making an appointment, you can drive up and see how the products present themselves live. Moreover, many of our distributors and customers run stationary shops, showrooms.\u00a0 In order to find out where such a point is located, closest to your place of residence, please contact the sales representative responsible for your region or check here: <a href=\"https:\/\/axahomesecurity.pl\/en\/salepoints\/\">Salepoints <\/a><\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Is there a factory shop near the factory?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>We do not sell our products in a factory shop.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Are AXA products manufactured in Poland or is it another product made in China?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>AXA handles and rosettes are manufactured from scratch in Poland from solid aluminium profiles. Thanks to the new production plant in Zawiercie, the entire production takes place under one roof &#8211; from casting the handle to its colouring in modern anodized. Thanks to this, not only do we have control over the production process, but we can also react immediately to any process irregularities and have an active influence on our quality.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Can I get a printed version of the catalogue?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>The latest version of the catalogue is available in electronic version on our website. Unfortunately, we do not plan to distribute our printed catalogues to retail customers<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">How and where can I get a key to your cylinder?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <div class=\"faq-question-container\">\n<ul>\n<li>AXA is not the manufacturer of the cylinder you bought with the fitting, so we do not provide a key making service. Depending on the distributor you may have bought inserts from different manufacturers &#8211; please check its brand on the front of the insert. Lists of authorized service points for making keys are available on the manufacturers&#8217; website. Remember: only cylinders in class C need to be made at an authorized service point and have an authorization card.<\/li>\n<\/ul>\n<\/div>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">What is Flex?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>Flex is a self-fitting cylinder protection. The clylinder protecting from the lock is a threat to door security. When an attempt is made to break in, it is easier to tear it out, break it down or drill it in. The Flex, a hardened steel cover with a disc that makes it difficult to reposition the insert, will adapt to the insert protruding from the lock (from 9 to 15 mm). You can see the advantages of the Flex fitting on this video, and more information is available in Video card on our website.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">How do you measure the lock spacing?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>Lock distance (PC) is the distance between the center of the handle spindle hole and the keyhole. The most popular sizes of spacing are 72, 90 and 92 mm. The spacing is important when replacing an old handle with a new one, in doors with already drilled holes. If you don&#8217;t have any holes in the door yet, you can choose which lock you want to use and choose a handle with the right spacing.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">How to fit the door cylinder and fittings (especially with Flex protection)?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>In order for the Flex protection to work properly, the cylinder should protrude from the surface of the signpost between 9 and 15 mm. This ensures that the key and the neck of the cylinder are of the right length to allow for trouble-free closing and opening of the door. We recommend using high quality Class C cylinders from trusted manufacturers.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">Is it possible to buy half a fittings that was damaged during installation?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>We can&#8217;t sell parts of the hardware. In this case you should buy a new set.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">I have your AXA door, where can I buy a lock for it?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>If you buy a door, including a handle and cylinder, it is often misunderstood and treated as a single brand product. Axa HomeSecurity is a door handle manufacturer. If you bought a door without a lock or insert, it is best to contact the point of sale or the door manufacturer from whom you bought the door, as it may turn out that its thickness or other technical parameters will determine the type of lock or cylinder.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">I have too short assembly screw. What should I do?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>First contact the point of sale where you purchased the AXA handle. There, the staff on your behalf will contact us and order for your a paid assembly kit with longer screws and spindle.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b580ce68.01307760\" class=\"text-h5 mb-0\">How can I make a complaint?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <ul>\n<li>As a retail customer, first contact the point of sale where you purchased the AXA product. He should make a complaint on your behalf, as our direct customer. If the point of sale refuses to accept your complaint, proceed as above, trying to fill in the form as accurately as possible and send it to: reklamacje@allegion.com\u00a0 \u00a0We will do our best to help you.<\/li>\n<\/ul>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"\" class=\"relative after:w-full after:h-full after:top-0 after:left-0 after:bg-[rgba(0,0,0,0.35)] after:absolute   !pt-[96px] is-layout-flex wp-block-acf-hero-is-layout-flex\" style=\"padding-top:16px; padding-bottom:136px; color: var(--wp--preset--color--font); \">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1333\" src=\"https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?w=2000\" class=\"w-full h-full absolute top-0 left-0 object-cover \" alt=\"\" srcset=\"https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg 2000w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?resize=300,200 300w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?resize=768,512 768w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?resize=1536,1024 1536w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?resize=1215,810 1215w, https:\/\/axahomesecurity.pl\/en\/wp-content\/uploads\/sites\/25\/2026\/03\/ATZXRBI75RX_KXXFXC_01.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" data-ot-ignore=\"\" \/>\n\t\n\t\n\t<div class=\"relative container z-10\">\n\n\t\t<div class=\"relative w-full lg:w-6\/12\">\n\t\t\t<div class=\"content text-white    \">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n<\/section>\n\n\n<section id=\"\" class=\"\" style=\"padding-top:var(--wp--preset--spacing--80); padding-bottom:var(--wp--preset--spacing--80);  \">\n    <div class=\"container\">\n        <div class=\"content     \">\n\t\t\t\t\t\t\t    <h2 class=\"\">FREQUENTLY ASKED QUESTION FROM PROFESSIONALS<\/h2>\n\t\t\t\t<\/div>\n        <div class=\"grid gap-4 md:gap-6\">\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can I cancel my order?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>Theoretically, if an order has not yet been started by the production there is a chance, but such cases are always considered individually. In this case, please contact our Customer Service Department.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can I return a product that was wrongly ordered?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>Unfortunately, we cannot accept returns of full value goods.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">How is the shipping done and who pays for it?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>In case of meeting logistic minimum requirements of 1.000 PLN, AXA pays for the shipment. Shipments are proceeded on pallets or in individual boxes, branded with AXA logo. Our shipments are delivered by GLS and Hellmann Worldwide Logistics.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Is there a logistic minimum?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>Yes, we require a logistic minimum of 1,000 PLN. but if that amount is hard to meet by your order please contact us first. We&#8217;ll check what we can do for you.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">What is the warranty on AXA products?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>The warranty period for the functioning of the hardware is 10 years for handles and rosettes in Flex series and PREMIUM Security Class 3; 5 years for handles and rosettes in STANDARD Security Class 3; 2 years for other fittings. Detailed warranty conditions for door fittings for entrepreneurs can also be found on our website.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">How can I make a complaint?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>We accept complaints only on a fully completed form. Send the completed form to\u00a0<a href=\"mailto:reklamacje@allegion.com\" target=\"_self\">reklamacje@allegion.com<\/a>. We will contact you with information about the decision within 14 working days.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can I get a printed version of AXA catalogue?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>If you are our client you probably got the catalogue in the first quarter of the year. If you need additional printed copies, please contact your sales manager. However, we cannot guarantee that the stock will be available all year round, as it is distributed on an ongoing basis from the moment they leave the printing house. The latest version of the catalogue is also available in electronic version on our website.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can I order half a trim or a fitting in two colors?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>Unfortunately, we do not sell half products, nor do we offer handles in two colours in a regular offer. However, we are a manufacturer and with a sufficiently large volume we can produce a personalized product. To get the conditions please contact the selected representative or Customer Service Department<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">How to install and connect the electro button pull handle at the door?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>In this case, we only have a general wiring scheme. The exact directions and manuals of the assembly process may look different and is related to the specifics of the door in question, which must be prepared in advance for the installation of the electro button pull handle. Please ask your door manufacturer for details.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Why do I have to wait 2 weeks for my order?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>This is how long our production process takes &#8211; from the production planning stage &#8211; to the dispatch of finished products. However, we have 2 handle models &#8211; Prestige Flex or The Haga Plus &#8211; in F6 colour inox and 72mm spacing, available with 24-hour delivery guarantee.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Where can you see the product range display and select a model of the handle?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>If you are our customer or if you plan to start cooperation with us, a sales representative can present an overview of our product range. He has a richly equipped suitcase presenting the AXA offer. If you would like to make an appointment with him please contact him directly.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">I have too short screws. What should I do?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>It is possible to purchase an additional assembly kit with longer screws and spindles. For this purpose, please contact our customer service department<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">I need an unusual handle. Will you make a trim of another PC or length dimension?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>We do not have the ability to produce single fittings just on stock. However, we are a manufacturer and with a sufficiently large volume we can produce a personalized product. If, in addition, this would be the beginning of a longer cooperation, we even more invite you to contact the selected representative or Customer Service Department for terms and conditions of this kind of cooperation.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Are there whole black cylinders on offer?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>In our standard offer we have nickel-plated inserts with black AXA knob. Full black inserts are available on request and their price depends on the quantity.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can the knob-knob fittings set be used for access control doors?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>AXA offers the Prestige model, which is the only one available in the knob-knob version and can be used with doors with access control.<\/p>\n<p>The use of a set with a pusher or knob, both on external and internal doors, applies when you want to introduce limited access to selected rooms in the building. In the case of doors with an cylinder, access is only granted to persons with a key. On the other hand, if the door is equipped with access control and the electric door strike mentioned in the question, only the knowledge of the code allows opening it.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Are your handles made of stainless steel?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>AXA HomeSecurity handles are made entirely of solid aluminium profiles and then anodised to a given colour. The same applies to our pull handles.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Can I buy a pull handle with a custom size or other mounting post spacing?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>As a manufacturer, we provide you with the possibility of carrying out customized orders. We consider all personalized requests from a minimum of 50 sets. Contact your chosen sales representative or Customer Service Department for more information.<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                            <details class=\"accordion-faq cursor-pointer rounded border border-neutral-75 appearance-none group\" >\n\t<summary class=\"appearance-none p-4 md:p-6 flex justify-between items-center after:content-['\\e5cf'] after:font-iconRound after:text-[var(--primary-DEFAULT)] after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e5ce']\">\n\t\t<div>\n\t\t\t    <h3 id=\"block_acf-block-69c676b5816136.45625418\" class=\"text-h5 mb-0\">Do you offer fingerprint or radio-open pull handles?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t<div class=\"px-4 pb-0 md:px-6 md:w-3\/4 md:pb-0\">\n\t\t<div class=\"content     \">\n\t\t\t\t\t\t    <div class=\"\">\n        <p>As a manufacturer, we provide you with the possibility of carrying out customized orders. We consider all personalized requests from a minimum of 50 sets. Contact your chosen sales representative or Customer Service Department for more information<\/p>\n\n    <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"\" class=\"\" style=\"padding-top:var(--wp--preset--spacing--80); padding-bottom:var(--wp--preset--spacing--80);  \">\n    <div class=\"container\">\n        <div class=\"bg-white rounded-sm p-6 md:p-10 border border-neutral-25 w-full shadow-lg overflow-hidden  \">\n\t\t\t    <h2 class=\"\">You have other questions?<\/h2>\n\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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